At DigitalMax Agency, we strive to provide our customers with high-quality digital marketing and e-commerce solutions. We understand that sometimes things don’t go as planned. This Refund Policy outlines the conditions under which you may request a refund for our services.
1. General Conditions for Refunds
Refunds are generally available within the first 30 days of your purchase. To qualify for a refund, you must meet the following conditions:
- Request Timing: The refund request must be made within 30 days of the initial purchase date.
- Reason for Refund: You must provide a valid reason for the refund request, such as dissatisfaction with the service or technical issues that we could not resolve.
- Service Usage: Refunds are only applicable if the services have been used within the first 30 days. If you have used the services beyond this period, refunds will not be applicable.
2. Subscription Plans
- Monthly Subscriptions: Monthly subscription plans are eligible for a refund if the request is made within 14 days of the initial purchase date. No refunds will be issued after 14 days.
- Annual Subscriptions: Annual subscription plans are eligible for a prorated refund if the request is made within 30 days of the initial purchase date. No refunds will be issued after 30 days.
3. Non-Refundable Services
Certain services are non-refundable, including:
Customization Services: Fees paid for customization services, such as custom template design or bespoke feature development, are non-refundable once the work has commenced.
One-Time Setup Fees: Any one-time setup fees are non-refundable.
Third-Party Services: Fees paid for third-party services or products integrated with DigitalMax Agency services are non-refundable.
4. How to Request a Refund
To request a refund, please follow these steps:
- Contact Support: Email our customer support team at support@digitalmaxagency.com with your refund request. Include your account details, purchase date, and reason for the refund.
- Review Process: Our support team will review your request and may ask for additional information to process the refund.
- Refund Approval: If your refund request is approved, we will process the refund within 10 business days. The refund will be issued to the original payment method used for the purchase.
5. Chargebacks
If you initiate a chargeback with your bank or credit card company, we reserve the right to suspend your account until the chargeback is resolved. We recommend contacting our support team to resolve any issues before initiating a chargeback.
6. Changes to This Refund Policy
We may update this Refund Policy from time to time. We will notify you of any changes by posting the new Refund Policy on this page and updating the “Effective Date” at the top of this Refund Policy. You are advised to review this Refund Policy periodically for any changes. Changes to this Refund Policy are effective when they are posted on this page.
Contact Us
If you have any questions about our Refund Policy, please contact us:
MAX PLUS TECHNOLOGY LTD
Company number 15925203
125 Vine Street, Manchester, England, M18 8SR
+44 7155516121
support@digitalmaxagency.com